Support policy
1. 24/7 Multilingual Live Support
Our customer care team is available through live chat to help with orders, payments, delivery tracking and anything you cannot resolve with a seller directly.
2. Dispute Resolution & Inspection Claims
If an item arrives damaged, incomplete, or materially different from its listing, open a support conversation within 14 days of delivery. We will take it up with the seller and, where the complaint is upheld, arrange a return or a refund.